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Customer reviews of S.J. Rayner (Cars)

At S.J. Rayner (Cars) we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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S.J. Rayner (Cars)

S.J. Rayner (Cars)

Based on 98 customer reviews

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  • 5

    Awful customer service

    By David P on 05 July 2017 | Purchase not verified

    Bought a vehicle from SJ Rayner - it broke down within a week. It was undriveable and cost me £1243 to get road-worthy. This I obviously believed to be unacceptable in the first week of ownership. I contacted SJ Rayner and they didn't even call back or email me for 2 weeks, then refused to re-imburse anything at all. It is now a further few weeks down the line and they still refuse to contact me. Terrible customer service - keep well clear.

    Reply from S.J. Rayner (Cars) on 06/07/17

    Good Afternoon David, Im sorry you feel let down by us on this. The 12 year old Saab you purchased from us back in May did have a Power Steering Lock Fault Showing on the dash at point of purchase which we agreed to discount the car for you. You took the Saab on the day as you had travelled up via the train from London. You did purchase a Warranty via Warrantywise for 12months cover im guessing the issues you have encountered with the car weren't covered. With any faults with cars it is always best to speak to the garage you purchased the car from first to confirm items are covered or if parts can be sourced cheaper from a different location before getting the car repaired.

  • 5

    Probably the best car dealler in worcestershire

    By Howard B on 02 June 2017 | Purchase not verified

    I have bought several cars over the period of 5 years from this company. Steve, Matt and Mr Rayner have always been polite friendly and helpful. If there has been any issues with any of the vehicles it has always been dealt with quickly and efficiently. I would highly recommend this company to anyone.

    Reply from S.J. Rayner (Cars) on 06/06/17

    Wow!!! Howard thank you so much for you kind words. Its always been a pleasure dealing with you and your family. See you in a few years when your ready to change again. Take Care, Steve.

  • 5

    Outstanding service

    By Ian G on 26 April 2017 | Purchase not verified

    We bought a Mitsubishi shogun from these guys, after a day it developed a fault which was neither of our faults, as a result it needed work done on it, when I told Rayners they immediately took car in and lent me a top of the range vehicle to use until mine was repaired. When I picked my car up it had been repaired, road tested and the guarantee extended. If you want excellent service, excellent treatment and most important honesty then these are your people. Will not hesitate to upgrade car through Rayners in the future. Honestly I cannot fault them or their Customer service in any way. 100 out of 10 !!!!

  • 5

    Stress free

    By Tina A on 24 April 2017 | Purchase not verified

    I brought a beautiful mini clubman from these lovely people , every time I emailed for anything at all , they would answer quickly . My car is as gorgeous as they said it was in the advertisement, your experience of bying a car here is so stress free . I totally trusted these guys

    Reply from S.J. Rayner (Cars) on 27/06/17

    Thank you Tina for the lovely review. I hope your still loving your Clubman. From Steve and all the Team at S J Rayner (Cars)

  • 5

    Promises honoured.

    By Steve N on 06 April 2017 | Purchase not verified

    We were dealt with by Matt Bishop who made the experience pleasurable even though I hate changing my cars. We bought a six year old Subaru Outback which lacked its cargo cover which he promised to get for us. Whilst it took a lot longer to source than anticipated, and they're not cheap, it duly arrived. Tyres were also advisories on MOT so he put on 4 new tyres. After six weeks the car seems to be going well.

  • 5

    Excellent service

    By Beki C on 28 January 2017 | Purchase not verified

    Very pleased with the car I bought from here, never felt rushed and Matt wasn't at all pushy. I noticed the middle console lid was broken and they replaced it with a new one before I picked it up, beautiful car and I'm very happy with it. I wouldn't hesitate in recommending SJ Rayner to anyone.

  • 5

    S.J. Rayner Cars

    By Tom J on 30 December 2016 | Purchase not verified

    A very friendly and welcoming business making me feel like a lifelong customer even though this was my first visit. The staff are very helpful and knowledgeable and genuinely try and help you with no pushy sales tactics, just good honest advice. I think finding the right dealer is harder than finding the right car and I would thoroughly recommend SJ Rayner.

  • 5

    First Class Service

    By Gerry W on 22 December 2016 | Purchase not verified

    Purchased a lovely vehicle from S.J.Rayner cars, we live in Devon and we were unable to view car at their showroom in Kidderminster, so we decided to have it delivered based on their good judgement and excellent reputation, and we certainly weren't disappointed. Very pleased with high class service, we can't recommend this garage highly enough. It was a pleasure to do business with Steve. Many thanks.

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